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Terms & Conditions

By accessing or using the services provided by Richard Pokies Casino ("the Platform"), you agree to be bound by these Terms and Conditions (this "Agreement"). If you do not agree with any part of this Agreement, please do not use the Platform.

Acceptance of the Terms

These Terms and Conditions are subject to change at our discretion. We reserve the right to modify or update these terms without prior notice. Your continued use of the Platform after such modifications will be deemed as your acceptance of the updated terms.

Eligibility Requirements

To access the services provided by Richard Pokies Casino, you must:

  • Be at least 18 years old (or the age specified in applicable laws for your jurisdiction)
  • Not be prohibited from using our services under any applicable law or regulation
  • Provide accurate and complete information during registration

Minimum Age Requirements

You confirm that you are of legal age to use our services, as defined by applicable laws.

Geographic Restrictions

The Platform is available only in the countries where we have obtained the necessary licenses. We may restrict access to certain features or games based on your location. It is your responsibility to ensure compliance with any local laws and regulations.

Account Registration Rules

To register an account, you must:

  • Provide accurate and complete information
  • Choose a unique username and password for secure login
  • Verify your email address through the confirmation link sent by us

One-Account-per-User Policy

You may only maintain one active account on our Platform. Having multiple accounts is considered as abuse and will lead to suspension or termination of all affected accounts.

Identity Verification and KYC

We reserve the right to verify the identity of any user through various methods, including but not limited to:

  • Government-issued identification
  • Proof of address
  • Online verification services

Account Accuracy Obligations

You must maintain accurate information in your account at all times. Failure to do so may result in account suspension or termination.

Account Security Responsibilities

It is solely your responsibility to keep your login credentials secure and confidential.

Login Credentials and Password Protection

You are responsible for the security of your username, password, and any other account information provided during registration. You must choose a strong password that meets our minimum requirements. Never share your login credentials with anyone else.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited on the Platform:

  • Using artificial intelligence or automated tools to manipulate gameplay
  • Creating multiple accounts for duplicate play or other abusive purposes
  • Hacking, scraping, or attempting to access restricted areas of our servers
  • Spreading viruses, worms, malware, spyware, adware, Trojan horses, keystroke loggers, rootkits, and any other malicious code

Bonus and Promotion Rules

Bonuses are offered at the discretion of Richard Pokies Casino. All bonuses have specific terms that must be met before withdrawal. We reserve the right to modify or cancel bonus promotions without notice.

Wagering and Gameplay Conditions

Our Terms do not allow for betting on events with known outcomes, such as fixed-odds betting on live events. You can only place bets on games where the outcome is uncertain at the time of wager placement.

Bonus Abuse Prevention

We have the right to monitor your activity and suspend or terminate any account we believe has been used in a manner that constitutes bonus abuse.

Deposits and Withdrawals

To fund your account, you must:

  • Deposit using an approved payment method
  • Your deposit will be immediately available for gameplay
  • Please note that it may take 3-5 working days to process withdrawals due to verification procedures

Verification Before Withdrawal

Before we can process a withdrawal request, the Platform may require identification and address verification. Failure to comply with this requirement within 30 days of initiating the request will cancel your right to withdraw any funds in your account.

Responsible Gambling Expectations

We encourage all users to gamble responsibly. If you feel that your gaming is becoming excessive or causing financial difficulties, please contact us using our dedicated email for assistance and guidance on self-exclusion procedures.

Self-Exclusion and Account Restrictions

You may request self-exclusion from the Platform at any time by contacting customer support. Your account will be closed, and no further gameplay can occur until you choose to lift this restriction after the set period of your choice.

Game Fairness and RNG Systems

All games provided on our platform have passed rigorous testing for fairness by independent auditors. Results are generated using certified Random Number Generators (RNG).

Technical Interruptions or Voided Gameplay

In case a technical interruption affects gameplay, we will make reasonable efforts to rectify the situation without undue delay.

Suspension or Closure of Accounts

We may suspend or terminate any account at our discretion if:

  • You breach these Terms and Conditions
  • We reasonably suspect that you have used artificial intelligence or automated tools to manipulate gameplay
  • Your account is connected with fraudulent activity
  • A deposit/withdrawal request results in a significant discrepancy between the original deposit amount and what you attempt to withdraw

Intellectual Property and Platform Ownership

All intellectual property rights, including but not limited to our name, logos, trademarks, designs, text content, graphics, databases, trade dress, software (including source code and object code), user interfaces, know-how, methodologies and all other materials on the site are owned exclusively by us.

Limitation of Liability

To the fullest extent permitted under applicable laws:

  • We shall not be liable for any indirect or consequential damages arising from your use of our services
  • Our aggregate liability to you will be limited to the sum that was in your account when you used our services, which includes funds held on behalf of a third party, if available

Modification of Terms

These Terms and Conditions may change without prior notice. Your continued use after modifications indicates acceptance.

Modification or Termination

We reserve the right at any time with no obligation to modify or discontinue the Platform (in whole or in part) or impose limits on certain features thereof.

Contact or Support Guidance

If you need assistance, please contact our dedicated support team by using one of the methods listed:

  • Live Chat
  • Email

Please note that emails and chats are not a secure way to share sensitive information.